The Nursing Home Ombudsman Program is responsible for monitoring the quality of care for residents in long-term care facilities. Dedicated volunteers and staff comprise the Nursing Home Ombudsman Program. Nursing home ombudsmen are trained and certified by the State to participate in nursing home open hearings, research complaints and ensure the best possible care for the residents of long-term facilities throughout the Texoma Region.
After moving into a nursing home or assisted living facility, a resident may need help to continue a life of dignity, respect, choice and as much independence as possible. An ombudsman can help ensure that the residents get the care they want and are treated with the dignity they deserve. They support and protect the health, safety and rights of residents.
The Long-Term Care Ombudsman Program offers a unique volunteer experience for those wishing to make a difference in the lives of those living in assisted living and nursing facilities, as well as their own. To be an ombudsman, a person must pass a background check and complete state approved training and is then certified by the State Long-Term Ombudsman.
A long-term care ombudsman:
- Visits residents
- Offers ideas and options
- Helps resolve concerns that affect residents
- Supports resident and family councils
- Promotes resident-directed care
- Protects resident rights (contact this office for a complete list of resident rights)
- Respects resident choices and independence
- Informs government agencies and the public about the interests and needs of residents
- Advocates for resident focused laws and regulation
- Helps a resident when a facility plans to discharge them
If you are interested in becoming an ombudsman, a training class will be starting soon. Contact this office for more information plus time and dates.
Is your loved one being discharged from the hospital and you are not sure where they should receive their rehabilitative or long-term care. There is a complete list of facilities available through the office of the ombudsman along with additional information. Feel free to call and make an appointment or just ask questions about the best choice for your circumstance.